Tara at Helzberg Diamonds in Spotsylvania Mall delivered on their Jewelry Guarantee. I will Forever be a loyal customer of because of their employees like Tara at Helzberg Diamonds in Spotsylvania Mall! Here is my story.
Tara,at Helzberg Diamonds in Spotsylvania Mall’s, store manager has been my go-to Jeweler since my husband and I first looked at engagement rings. We actually first met Tara when we lived in Woodbridge and she worked at the Helzberg Diamond Store at Potomac Mills Mall.
Last year as soon as our son graduated Woodbridge High School we bought a house in Fredericksburg, Virginia. Luckily all of my administrative duties I handle for Claudia S. Nelson, I was able to continue to do from comfort of my new home in Stafford County.
A couple weeks ago I spent the entire day out shopping with my son. We probably went to 6-8 different stores. The final stop was hit Wal-Mart by our in Fredericksburg, Virginia. I look down and noticed there was a big hole in the middle of my wedding ring. MY CENTER STONE WAS GONE! I panicked and couldn’t catch my breath. I couldn’t barely talk when I told my son, the cashier and everyone around me, “My Diamond’s Gone!”
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| Helzberg Diamonds Spotsylvania Mall |
My first thought was we had just been all over Fredericksburg and all over Wal-mart. Who knows where it could be?! Then I remembered Tara at HelzbergDiamonds in Spotsylvania Mall telling me about the Diamond Guarantee. * For in-store and online purchases, we provide a lifetime guarantee with free replacement foryour diamond, natural sapphire, ruby or emerald if it is lost from its original mounting during normal wear. Documented inspections are required. Just then my son finds my center stone on behind me on the floor in the check-out line. It really was a miracle.
The next day, August 5, I took the ring and the detached center stone to Tara at Helzberg Diamondsin Spotsylvania Mall. She said she would send it out for repair no charge, part of the Helzberg Diamonds Jewelry Guarantee. My ring would be ready for pick-up on August 15. I was really grateful. I did tell her that I had an important event coming up September 1 and it really meant a lot to me to be able to wear my ring there. She said it would be no problem.
On August 14, Tara at Helzberg Diamonds in Spotsylvania Mall calls me and say based on the way the post broke their jeweler was unable to repair the center stone and she would need to send to corporate office. Before I could say anything, Tara at Helzberg Diamonds in Spotsylvania Mall says, “I know you need your ring by September 1 and we are doing everything we can to make that happen for you. I will continue to keep you updated on the status.”
On Tuesday, August 18, I missed a call from Tara at Helzberg Diamonds in Spotsylvania Mall. She left a voicemail but I was in a meeting and was unable to listen it to it. I was going to be around people the whole day so I wouldn’t have been able to listen to the message until that evening. But, right about the voicemail I got a text message from Tara at Helzberg Diamonds in Spotsylvania Mall. She said, “I just spoke to my corporate office. We discussed your ring and I told them how important it was to you to have it repaired in time for your event on September 1. They have authorized me to replace the ring with a brand new ring. Since every diamond is unique, I need you to approve the new ring so we can solder your bands to the new ring. “She sent me several pictures via text. I replied giving approval and I had a brand new ring by August 21!
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| Helzberg Diamonds in Spotsylvania Mall, Fredericksburg, VA |
First of all, Having my ring back by September 1 was important to me and that was all Tara at Helzberg Diamonds in Spotsylvania Mall needed to know to make it important to her! When Tara at Helzberg Diamonds in Spotsylvania Mall left me that message on August 18, she could have easily left it at that. The ball was in my court to listen to the message and call her back. We would have lost a day maybe 2-3 since I would have had to make time to go in the store and look at the new ring to approve it. Since Tara at Helzberg Diamonds in Spotsylvania Mall really thought out of the box, really cared about sticking to her promise of getting my ring back to me in time, she didn’t quit by leaving me a message. She didn’t stop and say, I tried. She sent a text. I was so impressed that Tara at Helzberg Diamonds in Spotsylvania Mall took my situation so serious.
Secondly, the way Tara at Helzberg Diamonds in Spotsylvania Mall and her Corporate office worked together to find a quick solution to my problem was impressive. It would have made more sense for them to repair my ring but for them to do so would have taken a lot more time. I had told Tara at Helzberg Diamonds in Spotsylvania Mall how important it was to have my ring back in time and she made sure her and her corporate office took that into consideration. Tara at Helzberg Diamonds in Spotsylvania Mall took her promise to me seriously about the time frame. She told me she would do everything she could to make sure I had my ring back in time and she really did do everything she could do to make sure I had my ring back in time.
Last but definitely not least, when Tara at Helzberg Diamonds in Spotsylvania Mall left me that message on August 18, she could have easily left it at that. The ball was in my court to listen to the message and call her back. We would have lost a day maybe 2-3 since I would have had to make time to go in the store and look at the new ring to approve it. Since Tara at Helzberg Diamonds in Spotsylvania Mall really thought out of the box, really cared about sticking to her promise of getting my ring back to me in time, she didn’t quit by leaving me a message. She didn’t stop and say, I tried. She sent a text. I was so impressed that Tara at Helzberg Diamonds in Spotsylvania Mall took my situation so serious. Having my ring back by September 1 was important to me and that was all Tara at Helzberg Diamonds in Spotsylvania Mall needed to know to make it important to her!
Secondly, the way Tara at Helzberg Diamonds in Spotsylvania Mall and her Corporate office worked together to find a quick solution to my problem was impressive. It would have made more sense for them to repair my ring but for them to do so would have taken a lot more time. I had told Tara at Helzberg Diamonds in Spotsylvania Mall how important it was to have my ring back in time and she made sure her and her corporate office took that into consideration. Tara at Helzberg Diamonds in Spotsylvania Mall took her promise to me seriously about the time frame. She told me she would do everything she could to make sure I had my ring back in time and she really did do everything she could do to make sure I had my ring back in time.
Last but definitely not least, when Tara at Helzberg Diamonds in Spotsylvania Mall left me that message on August 18, she could have easily left it at that. The ball was in my court to listen to the message and call her back. We would have lost a day maybe 2-3 since I would have had to make time to go in the store and look at the new ring to approve it. Since Tara at Helzberg Diamonds in Spotsylvania Mall really thought out of the box, really cared about sticking to her promise of getting my ring back to me in time, she didn’t quit by leaving me a message. She didn’t stop and say, I tried. She sent a text. I was so impressed that Tara at Helzberg Diamonds in Spotsylvania Mall took my situation so serious. Having my ring back by September 1 was important to me and that was all Tara at Helzberg Diamonds in Spotsylvania Mall needed to know to make it important to her!
I honestly don’t know if the credit of my great experience with Helzberg Diamonds was because of Tara at Helzberg Diamonds in Spotsylvania Mall some great training program Helzberg Diamonds has for their managers. I do know Tara at Helzberg Diamonds in Spotsylvania Mall really is a great example of extraordinary sales & customer service. I have been working with Tara at Helzberg Diamonds in Spotsylvania Mall previously in their Woodbridge store for 5 years now. I have always valued her opinion and trusted her advice. But, even after 5 years she still surprises me with how thorough she is in making me sure I am a satisfied customer. Tara at Helzberg Diamonds in Spotsylvania Mall obviously loves her job and she is really good at it!
If you want to know how to purchase the perfect ring, go talk to Tara at Helzberg Diamonds in Spotsylvania Mall. Tara at Helzberg Diamonds in Spotsylvania Mall has always gone the extra mile for my family and I am certain she will for you too!
Tiffany C. Neace
Marketing Director
